Account Deletion — Chesed Club

Effective date: August 27, 2026

This page explains how to delete a Chesed Club account and what happens to your family's data when you do. Chesed Club is operated by MADA Community Center, Montréal.

1. Delete your account from the app

The fastest way to delete an account is inside the app:

• Delete a child's account: as a parent, open the child's profile, choose Edit child → Remove. The child's login stops working immediately.
• Delete your own (parent) account: open Edit profile → Delete account.

If you are the primary parent of the family, deleting your account deletes the whole household — every child account and the family wallet. If you want the family to continue without you, transfer the primary role to another parent first. Deletion cannot be undone.

2. Request deletion by email

If you no longer have access to the app, email app@madacenter.com with the subject line Account Deletion Request. Include:

• The email address of the parent account
• Whether you want to delete the whole family or only specific child accounts

We will verify that you are the account holder and process the request within 30 days.

3. What is deleted

When an account is deleted, the following is permanently removed from our systems:

• Parent profile: name, email, gender, date of birth, address, sign-in credentials
• Child profiles: first name, avatar or photo, date of birth
• Reading history, streaks, and badges
• Coin balances and in-app transaction history (transfers, requests)
• Support-chat messages
• Push-notification device tokens and notification preferences

Any un-donated coin balance remaining when the family is deleted is treated as a donation to MADA, unless you requested a refund before deleting (see the Terms of Service).

4. What is retained

• Payment and donation records. Records of card payments (held by our payment processor, which never shares card numbers with us) and of donations made to MADA are retained for up to 7 years, as required by the Canada Revenue Agency for charitable donation receipts and accounting.
• Legal records. Information we must keep to comply with a legal obligation or to resolve a dispute.

5. Confirmation

Deletions made in the app take effect immediately. For email requests, we will confirm by email once the deletion is complete. If you reinstall the app later, you will need to create a new family account.

Contact

Email: app@madacenter.com
See also our Privacy Policy and Terms of Service.